Refund Policy
Last updated: October 12, 2026
What we refund, what we do not, and how to ask. Written down in advance so there is nothing to argue about afterwards.
When you get a refund
You are entitled to a full refund if:
- Your order was never delivered, and we cannot deliver it within a reasonable time of you raising it.
- What arrived is not what you ordered, and we cannot put it right by re-delivering the correct item.
- We accepted an order and then found we could not complete it. If we realise before starting, we refund in full without you having to ask.
- Payment was taken twice, or taken for an order that was cancelled.
When you do not
- The order was delivered as described. Changing your mind afterwards is not a refundable circumstance for digital goods that have already been applied to your account.
- The sign-in details you gave were wrong, out of date, or stopped working part-way through, and you were not reachable to correct them.
- Action taken by the game publisher — including account restrictions, item removals or rule changes — after delivery has completed. We do not control the publisher, and we do not claim to.
- Items lost through your own subsequent play, sales or trades in-game.
Partial refunds
Where an order contained several items and only some were delivered, we refund the portion that was not delivered rather than the whole order. Bundles are refunded proportionally against their listed contents.
How long it takes
Refunds are issued through PayPal to the account you paid from. We start the refund once the request is agreed; how quickly it lands after that is down to PayPal and your bank, typically a few working days.
How to request one
Message us in the site chat, or email support@csr2-mods.com, with your order number and a short description of what went wrong. Chat is usually answered within minutes; email within a day. Raising it with us first is faster than a payment dispute, and lets us re-deliver if that is what you would rather have.
Chargebacks
If you raise a chargeback on an order we have delivered, we will provide the payment provider with our delivery record, including the photo proof sent to you at the time. We would much rather resolve it directly — talk to us first.
Related
Our full terms cover delivery, account access and liability, and the FAQ sets out our honest position on risk before you buy anything.