CSR2 Progress: Save It, Move It to a New Phone, Get It Back

Years of cars, upgrades and fusion parts live inside one CSR2 profile, so the moment a phone breaks or a new one arrives, every player asks the same thing: will my garage come with me? Usually yes, but only if one setting was right all along. Here’s how CSR2 saves your progress, based on Zynga’s own help centre, and what to do in each situation.

How CSR2 saves your progress

Whenever you play online, CSR2 backs your progress up to its servers automatically. What it links that backup to depends on one thing:

• Signed in to Game Center (iPhone) or Google Play Games (Android): your profile is linked to that account. Sign in to the same account on another device and your progress follows you.
• Not signed in: your profile is linked to the device instead. You can restore it on that same phone, but you can’t move it to a new device.

That second case is the trap. Plenty of players never sign in, never notice, and only find out when the phone is lost or replaced. Zynga strongly recommends playing while signed in for exactly this reason.

Check it now, while it’s easy

• iPhone: make sure you’re signed in to Game Center on the device, then open CSR2 online.
• Android: make sure you’re signed in to Google Play Games, then open CSR2 online.
• Note your Player ID: open the chat menu on the left of the screen, tap the head icon at the top and choose Profile. The Player ID is at the bottom. Save it somewhere outside the phone.

The Player ID matters if anything ever goes wrong. With it, Zynga says there’s a good chance its support team can help restore a profile.

Moving to a new phone

Same platform (iPhone to iPhone, or Android to Android): sign in to the same Game Center or Google Play Games account on the new phone, then open CSR2. The game links your profile automatically and you carry on where you left off.

Switching platform (iPhone to Android, or Android to iPhone): this is the one the game doesn’t do. Zynga’s help centre is clear that syncing between iOS and Android isn’t possible, because progress is tied to Game Center on one side and Google Play Games on the other. If you switch platforms, a new profile starts from scratch unless the progress is moved for you. Our iOS vs Android guide explains why the two sides behave differently. That’s what our account swap service is for; message us in the chat before ordering and we’ll confirm what can be carried across for your account.

If your progress has disappeared

1. Check the account. Make sure the phone is signed in to the same Game Center or Google Play Games account you used before. A different account on the same phone shows a different (or brand-new) profile.
2. Check you’re online. Progress is restored from the servers, so open the game with a working connection.
3. Contact CSR2 support with your Player ID. It’s the single most useful thing you can give them.

The hard case is a profile that was only ever linked to a device that’s now lost or broken. Zynga says device-linked profiles can’t be transferred to a new device, so contact support anyway, but be prepared for it not to be recoverable.

One note for long-time fans: the original CSR Racing (not CSR2) now runs offline on the device, and Zynga says it can no longer restore lost profiles for that game. Everything in this guide is about CSR2.

Keep the account itself safe

Your progress is only as safe as the Game Center or Google Play Games account it’s linked to. A few habits protect it:

• Turn on two-step verification for that account.
• Never share your recovery email or recovery phone. Anyone who controls those can take the account back from you. No legitimate CSR2 service needs them.
• Be wary of “account recovery” offers from strangers. Our guide on what to do after a CSR2 scam covers the warning signs.
• Don’t buy someone else’s account. Whoever still holds its recovery details can reclaim it, as our explainer on CSR2 accounts for sale shows.
• Change your password after any service that needed you to sign in, including ours. Our honest safety guide explains why.

The short version

CSR2 backs up your progress whenever you play online, but it only follows you to a new phone if you were signed in to Game Center or Google Play Games. Check that today, and write down your Player ID from the Profile menu. Moving to a new phone on the same platform is just signing in to the same account; moving between iPhone and Android isn’t something the game supports. If progress disappears, check the account, go online, and contact support with your Player ID.